Customer Support – Rely on us
CSfD believes that customer care is the responsibility of each and every one of our staff members and we pride ourselves on offering a professional and effective service.
We set ourselves apart by offering a highly personal service; every customer is appointed a systems primary consultant (SPC), a technical systems expert role that means that a highly skilled and experienced resource is dedicated to managing your support and development requirements on an ongoing basis. By doing this we establish strong working partnerships, understanding both your requirements and how your organisation likes to work.
Standard support - our standard package will provide you with a support desk between the hours of 9.00 am – 5.30 pm Monday to Friday.
Out of hours telephone support is also available Monday to Saturday from 12.00 midnight to 05.00 am and Sunday from 12.30 pm to midnight.
Tailored support - the majority of our customers run mission critical systems 24/7 365 days of the year. We can arrange a specifically tailored support package for you that will provide you with telephone support outside of our standard support hours, to suit your needs. This can be either on a permanent basis or just during critical periods of operation.
In addition to telephone support, both our standard and tailored support options offer the facility for us to dial directly into your systems (providing access is granted).
Third parties - we can communicate with third party software providers on your behalf, where an appropriate maintenance contract is in place.
Platinum customer care - this is offered to you if you meet pre-defined criteria and is intended to offer an enhanced level of customer care to those customers where the volume and frequency of business between our two companies warrants a more structured approach to service levels.
