No matter how impressive the functionality of a new system, how smooth the implementation, or how thorough the tuition received is, users will still need to feel totally at ease with the applications they use on a day-to-day basis, confident that information is at hand to help them perform both familiar and unfamiliar tasks.

CSFD therefore provides customers with a complete set of standard user reference manuals for each chosen KDS variant. These offer in-depth guidance to supplement each of the main product areas of: sales order processing, purchasing, inventory, sales ledger, purchase ledger, base data and OPAL.

The standard manuals can also be customised, to reflect any bespoke changes being developed for a customer's system. Following implementation, responsibility for updating the documentation due to any subsequent system changes can be done by the customer or by CSFD.

Our aim is to provide a comprehensive documentation service that meets the customer's requirements.