QUALITY POLICY

CSfD aims to deliver quality software solutions that put our customers at the forefront of the distribution industry. We will facilitate this by implementing recognised procedures based upon formalised business best practice and by developing the skills and effectiveness of our workforce.

CSfD operates a Quality Management System (QMS) that it has established with the purpose of achieving this aim and has achieved recognition against the standards set by ISO9001:2000/TickIT and Investor in People.

CSfD has identified the following quality objectives against which to measure the success of its QMS; these objectives are reviewed annually:

1. Software production: to strive to consistently maintain low levels of re-deliveries. To produce effective functional specification of requirements, to seek to improve software delivery methods and maintenance of customer systems.

2. Product enhancements: To produce a marketable product capable of being run on an Oracle database and interfaced to suitably specified third party systems.

3. Software customer support: to ensure that new support calls are resourced quickly and efficiently through the successful implementation of a formal customer care policy.

4. Internal systems: to review current infrastructure and ensure that the achievement of business objectives are appropriately supported.

5. Staff training: to produce a training plan that will support the achievement of business objectives.

6. Customer training: to ensure that customer training needs are identified and professionally managed, including the provision of appropriate documentation, in order to support the implementation and ongoing use of customer systems.

7. Customer services and relationships: to manage customer relationships from an informed perspective, actively building effective business partnerships.

8. Staffing: to review recruitment needs on a regular basis and ensure that business activity levels are supported by a competent, trained workforce, which demonstrates complete integrity. Also to encourage job satisfaction and ensure workforce stability.

9. Supplier management: to monitor the performance of preferred suppliers in order to ensure that customer requirements are met satisfactorily.